Here at The Village Spa, we have a 48-hour cancellation/rescheduling policy. Your appointments are very important to us as they are reserved specifically for you. We understand that personal things come up and adjustments may be necessary, but cancellations within 48 hours are difficult to fill. After your second cancellation or no-show, you will be required to put down a 50% deposit before booking your future service. (This deposit is non-refundable) After 3 occurrences, you will no longer be able to book in advance unless you have an active credit or debit card on file.
Late Guest Policy
We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, please call us. Our front desk team will work with you and your technician to find a solution. However, accommodating late arrivals is sometimes impossible without disrupting other clients scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed that day. In some cases, tardiness may require rescheduling your appointment for another day.
As a courtesy, we will email and/or text prior to your appointment date if we have your correct information on file. You can follow the links provided to confirm your reservation. Otherwise, we will call you the day before your scheduled service to confirm verbally or through voicemail. We do this in advance because we understand how easy it is to forget appointments that were made months ago. If you would like to change your confirmation preferences, please give us a call. Any of our front desk staff would be happy to help you.
We guarantee our work 100%. If you happen to be unsatisfied with your service, we ask that you contact us immediately so we can resolve any issues as soon as possible. Adjustments will be complimentary as long as we are contacted within two weeks from your original service. If you call and/or schedule beyond this time, or reschedule the appointment, your service will no longer be considered a “redo” and additional charges may apply. We also ask that you refrain from trying to resolve it yourself or going to another salon as we will not be able to perform the complimentary rework appointment. Your feedback is important to us and we want to make sure that all of our guests are confident with their results.
These appointments are defined as more advanced color and treatment appointments that need to be scheduled for more than 2 hours. In order to reserve this type of appointment, a 30% deposit is due at the time of scheduling. If you need to change your appointment time or day, we ask for a call at least 48 hours in advance. For any reschedules before the 48-hour cancellation period, the deposit will still apply to the scheduled appointment. If the appointment is cancelled within 48 hours of the appointment or is a no call no show, the deposit will be awarded to the service provider and is non-refundable.