Appointment Policies

Late Guest

We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, please call us. Our front desk team will work with you and your technician to find a solution. However, accommodating late arrivals is sometimes impossible without disrupting other clients scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed, and in some cases, tardiness may require rescheduling your appointment for another day. After the second occurrence, we will require an active credit card on file before booking any future services.

Cancellation Policy

Here at The Village Spa, we have a 48 hour cancellation policy. Your appointments are very important to us as they are reserved specifically for you. We understand that personal things come up and adjustments may be necessary, but cancellations within 48 hours are difficult to fill and hinder your service providers' earnings. On your second cancellation or no-show within a 48 hour period, you will be required to put an active credit card on file and charged 25% of the total service cost before booking any future services. Any additional occurrences will be charged 50% of the total service cost.

Specialty Appts.

These appointments are defined as more advanced color services, treatments, and "spa days" that need to be scheduled for more than three hours.



In order to reserve this type of appointment, an active credit card will need to be on file at the time of scheduling. If you need to change your appointment time or day, we ask that you call at least 48 hours in advance. If the appointment is cancelled or rescheduled within 48 hours of the original appointment time, you will be charged 50% of the total service cost for that appointment.

Our Guarantee

We guarantee our work 100%

If you happen to be unsatisfied with your service, we ask that you contact us immediately so we can resolve any issues as soon as possible. Adjustments will be complimentary as long as we are contacted within two weeks from your original service. If you call and/or schedule beyond this time,  your service will no longer be considered a “redo” and additional charges may apply. Your feedback and complete satisfaction is very important to us and we want to make sure that all of our guests are extremely happy with their results.